Terms of use

Last updated 7 November 2026

1. About these terms

These terms are an agreement between you and Wattlab Innovations Pty Ltd (“Hellvelo”, “we”, “us”). By creating an account or using Hellvelo you agree to them. Our Privacy Policy explains how we handle your information and forms part of these terms.

2. Who can use Hellvelo

You must be at least 16 years old. If you are 16 or 17, make sure a parent or guardian is comfortable with you using Hellvelo and with any subscription. You agree to give accurate information, to keep your login private, and to use one account for yourself only.

3. Training guidance, not medical advice

Hellvelo gives general training guidance. It is not medical advice, it does not diagnose or treat anything, and using Hellvelo does not create a doctor and patient relationship. Training can cause injury. See a doctor before starting or changing a hard training program, especially if you have an injury, pain or a medical condition. Stop and get help if something doesn’t feel right. In an emergency in Australia, call 000.

You are responsible for the choices you make when you train, including the weights, distances and intensity you choose, and for training within your own ability.

4. AI-generated programs

Programs are built automatically by an AI service from the answers you give us. No person reviews your program before you see it. They can contain mistakes and may not suit you, and you can edit your own sessions. We don’t promise any particular result, and you shouldn’t rely on a program alone, particularly if you have health concerns. If something in your program looks wrong or unsafe, don’t do it and tell us.

5. Subscriptions and payments

• Hellvelo Pro is a paid subscription. The price, billing period and any free trial are shown in the app before you buy.
• Billing: payment is taken by Apple or Google through your App Store or Google Play account when you confirm the purchase.
• Renewal: the subscription renews automatically for the same period at the price shown unless you cancel at least 24 hours before the current period ends.
• Free trials: a free trial turns into a paid subscription at the end unless you cancel before it ends.
• Cancelling: manage or cancel in your App Store or Google Play account settings. Deleting the app or your Hellvelo account does not cancel a subscription.
• Refunds: Apple and Google handle refunds under their own policies. This doesn’t limit any rights you have under Australian Consumer Law.
• Price changes: if the price changes we will tell you as the store requires, and you can cancel before it takes effect.
• When a subscription ends, your data stays in your account, but paid features stop working.

6. Your information

You keep ownership of what you put into Hellvelo, such as your answers and training logs. You allow us to store and process it to run Hellvelo for you, as described in the Privacy Policy.

7. Using Hellvelo properly

Please don’t misuse the service. That includes trying to get around the paywall, accessing other people’s accounts or data, scraping or copying the service, reverse engineering it, breaking the law with it, or harassing our team or other people.

8. Our content

Hellvelo, its name, design, program templates and software belong to us or our licensors. We give you a personal, non-transferable right to use the app for your own training while these terms apply.

9. Changes and availability

We may change, suspend or stop features, and we may update these terms. If a change matters, we will tell you in the app or by email. Using Hellvelo after a change means you accept it. We work to keep Hellvelo running, but we can’t promise it will always be available or error free.

10. Ending your account

You can stop using Hellvelo at any time and ask us to delete your account (see the Privacy Policy). We may suspend or close an account that breaks these terms. Ending your account doesn’t by itself refund a subscription.

11. Liability

Nothing in these terms excludes or limits any right or remedy you have under the Australian Consumer Law or other law that can’t be excluded. Subject to that, and to the extent the law allows, we aren’t liable for indirect or consequential loss, or for injury or loss that comes from your own training choices or from relying on a program, and our total liability for anything connected to Hellvelo is limited to resupplying the service or the amount you paid us in the 12 months before the issue arose.

12. Governing law

These terms are governed by the laws of Queensland, Australia, and you and we submit to the courts of Queensland.

13. Contact

Questions about these terms: support@hellvelo.com.