Privacy policy
Last updated 7 November 2026
The short version
- Hellvelo is for people aged 16 and over.
- We collect what we need to build your program: your account, your intake answers, and your training logs.
- Some of that is injury information. You choose what to share, and we use it only to build and adjust your program.
- We use an AI service to draft training programs. We don’t send your name or email to it.
- We don’t sell your information and we don’t run ads or analytics trackers.
- You can ask to see, fix or delete your information at any time.
1. Who we are
Hellvelo is a training app for motocross, enduro, cycling and general fitness athletes. It is run by Wattlab Innovations Pty Ltd (“Hellvelo”, “we”, “us”). We are based in Australia and handle personal information in line with the Australian Privacy Principles.
You can reach us at support@hellvelo.com.
2. Who can use Hellvelo
You must be at least 16 years old to create an account. We don’t knowingly collect information from anyone younger. If we find out that someone under 16 has an account, we will delete it. If you are 16 or 17, make sure a parent or guardian is comfortable with you using Hellvelo.
3. What we collect
| What | Details | Why |
|---|---|---|
| Account | Your name, email address and password. Your password is handled by our login provider and is not readable by us. You can also add an optional profile picture. | To sign you in and keep your data yours. |
| Intake answers | Age, height, weight, sex, sport, goals, training experience, schedule, equipment, preferences, and lifestyle details like sleep, work and stress. | To build a program that fits you. |
| Injury information | Any current pain or injury, and past injuries or surgeries. These questions are optional. | To keep your program safe and make it work around what you tell us. |
| Training data | The sessions you log, weights and reps, test results, habits, goals and your assigned program. | To track your progress and show your program. |
| Schedule settings | Your first session date, training time, session length and how early you want a reminder. If you add sessions to your calendar, the calendar file is made on your device and handed to the calendar app you choose. | To schedule training reminders and calendar entries. Reminders are created on your phone and are not sent to us, and we never see your calendar. |
| Technical data | Basic server logs such as IP address and device type, and settings saved on your device. | To run and secure the service. |
4. How we use it
- To create your account and sync your training across your devices.
- To build, adjust and assign your training program.
- To let our team support you when you get in touch.
- To keep Hellvelo secure, fix problems and prevent misuse.
- To contact you about your account or your training.
We don’t sell your personal information, and we don’t use it for advertising.
5. AI-generated programs
Hellvelo uses an AI service, provided by Anthropic, to build your training program from your intake answers. No person reviews your program before you see it.
- What we send: your age, height, weight, sport, goals, experience, schedule, equipment, preferences, current and past injuries, plus anything you type into the free-text boxes. We don’t send your name or email. If you are 16 or 17, your age is included and your program is built with moderate loads.
- Your agreement: when you tap “Agree and build my program”, you agree to your answers being sent to the AI service to build your program. If you don’t want that, don’t tap the button. Nothing is sent and you won’t get an automatic program. You can delete your program, clear your injury answers or delete your account at any time in the app under Profile, Your data.
- Training: under Anthropic’s commercial terms, information sent through its business API is not used to train its models by default. Anthropic handles it only to provide the service and keep it safe.
- Check your program: programs are made automatically and can contain mistakes. You can edit your own sessions. If you have a health condition, check with a doctor before you start a hard program. If something in your program looks wrong or unsafe, don’t do it and email us.
6. Who else handles your information
We use these providers to run Hellvelo. They only handle your information to provide their service to us.
| Provider | What they do |
|---|---|
| Supabase | Login, and the database that stores your account, intake answers, training data and assigned program. |
| Netlify | Hosts the app and runs its background services. It also stores generated programs, and emails us a copy of your intake answers (not your injury answers) when you submit them. |
| Anthropic | AI program building, as described above. |
| Google Fonts and jsDelivr | Load the app’s typefaces and a software library. They can see your IP address when your device fetches them. |
Our team can see your intake answers, your account details and your activity so we can support you and fix problems. We only use that information to run Hellvelo and help you.
We may also share information if the law requires it, or to protect someone’s safety. If our business is ever sold or merged, your information may transfer to the new owner, and we will tell you first.
7. Where your information is stored
Your information is stored and processed by the providers above, and some of them operate outside Australia, including in the United States. Our main database is hosted in Sydney, Australia. When we send information overseas we take reasonable steps to make sure it is handled in line with this policy.
8. Injury information and your consent
Injury information is sensitive, so we handle it with extra care. We only collect it because you chose to give it to us in your intake, and we use it only to make your program safe and relevant. You can skip these questions. If you do, your program may be less tailored.
Before 7 November 2026 we also asked about medical notes and whether a doctor had cleared you to train. We no longer ask for or use those answers. If you gave them, you can delete them in the app under Profile, Your data, Clear injury answers.
You can withdraw your consent at any time by asking us to delete your injury information or your account (see section 10).
9. How long we keep it
We keep your information while your account is open. When you ask us to delete your account we remove your information, including your intake, training data and generated programs, within 30 days. Copies in routine backups can take a little longer to clear. We may keep limited records if the law requires it.
10. Your rights, and how to delete your account
You can ask us to:
- give you a copy of the information we hold about you,
- correct anything that is wrong,
- delete your account and your information.
In the app, go to Profile, then Your data. There you can delete your program, reset your training history, clear your injury answers, download your data, or delete your account.
Or to delete your account by email, email privacy@hellvelo.com from the address on your account with the subject “Delete my account”. We will confirm by reply and complete the deletion within 30 days.
If you live in the UK or the EU you also have rights to restrict or object to how we use your information and to move it elsewhere. If you live in California, we don’t sell or share your personal information as those terms are defined there. Email us to use any of these rights. We will respond within 30 days.
11. Security
Your information is encrypted in transit, access to it is limited to the people and providers who need it, and passwords are handled by our login provider. No online service is perfectly secure. If something goes wrong that is likely to cause you serious harm, we will tell you and the relevant authorities as the law requires.
12. Cookies and saved settings
Hellvelo saves a login session and a copy of your program and training data on your device so the app works quickly and offline. We don’t use advertising cookies or analytics trackers. Clearing your browser data removes these saved copies, and your information stays safe in your account.
13. Changes to this policy
We may update this policy. If the changes matter, we will tell you in the app or by email. The date at the top shows when it last changed.
14. Questions and complaints
Email us at privacy@hellvelo.com and we will look into it. If you aren’t happy with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au. If you live in the UK, you can contact the Information Commissioner’s Office at ico.org.uk.